What the work looks like, system by system.
Three typical businesses at three stages. Each one has the same problem underneath: growth running ahead of structure.
Illustrative examples. Each one is a composite of typical engagements, not a specific client. Names and figures are representative, not guarantees.
A founder-led design studio, 12 people
The challenge
The founder approves every quote, chases every invoice and is the only person who knows where projects stand. Evenings go to admin, and new work is turned away because there is no time to scope it.
What changes
A weekly planning rhythm, a single project board everyone updates, written approval limits so the studio manager can sign off quotes, and an automated invoicing and reminder flow.
- 52 → 18 hfounder hours on operations each week
- 3 of 5daily approvals handed to the team
- 14 daysshorter average time to get paid
A growing online retailer, 25 people
The challenge
Sales are growing, but stockouts, late deliveries and refund requests grow with them. Each department runs its own spreadsheet, so nobody agrees on the numbers in the Monday meeting.
What changes
Quarterly priorities with one owner each, a shared scorecard of ten numbers, an order-to-delivery process written down and trained, and a stock reorder rule built into the shop system.
- 1 scorecardreplacing six department spreadsheets
- 4 days → 2order-to-delivery time
- Halfthe stockouts, quarter on quarter
A regional distributor, 80 people
The challenge
The business has outgrown the family who built it. Managers wait for decisions from the top, month-end takes two weeks, and a major retail contract depends on delivery accuracy the team cannot yet prove.
What changes
A leadership team with clear seats and decision rights, documented SOPs for the ten processes that matter most, a monthly business review, and live dashboards the retailer can be shown.
- 10 → 3 daysmonth-end close
- 97%delivery accuracy, measured weekly
- 1 day a weekthe owners spend on the business, not in it
Which one sounds like you?
A few lines about the business and where you’re stuck is enough. Seán replies personally, usually within one working day.
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